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  Dr. Notes Cuts Off Customers, Demands Fee
Health-IT Failures Posted by Fred Trotter on Wednesday July 05, 2006 @ 06:45 PM
from the health-it failures dept.
A great example of the problems that you have with using a proprietary license for your EHR has been posted on GPLMedicine.org From the main article: (McGoverns) tech support contract with Boca Raton-based Dr. Notes was originally for $1,200 a year but the company wanted her to pay $5,000 a year. When McGovern refused, the company didn't give her an updated monthly password needed to access the program and view records, she said. You cant make this stuff up.'

Fred Trotter

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  • The Fine Print: The following comments are owned by whoever posted them.
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    Over 10 comments listed. Printing out index only.
    Re: Dr. Notes Cuts Off Customers, Demands Fee
    by Ignacio H. Valdes, MD, MS on Wednesday July 05, 2006 @ 06:53 PM
    Indeed you can't, especially the last paragraph: "Attorney Joseph Klapholz, who represents One Park Place landlord CanPro Investments, said Dr. Notes left that building under threat of eviction for not paying rent." -- IV
    [ Reply to this ]
    Re: Dr. Notes Cuts Off Customers, Demands Fee
    by John Norris on Wednesday July 05, 2006 @ 07:52 PM
    More Dr Notes (last year)commentary at docsboard.com
    [ Reply to this ]
    Re: Dr. Notes Cuts Off Customers, Demands Fee
    by Will Ross on Wednesday July 19, 2006 @ 03:17 AM
    Um, IANAL, but it seems to me that access to an application hosted online is unrelated to FOSS. Regardless of the business shenanigans in this report, the underlying software license is irrelevant. If Dr. Notes was a FOSS license, the hosted version would not protect access for an online user. -- [wr] --
    [ Reply to this ]
    Open Source Dr. Notes?
    by nork on Tuesday August 08, 2006 @ 08:44 PM
    Total newb here, but why isn't there an open source initiative to support medical software of this nature? Presumably doctor's have enough money to sue proprietary software vendors into the ground for denying access to records, but this seems like a clear cut case for open source to make a name for itself.
    [ Reply to this ]
    Re: Dr. Notes Cuts Off Customers, Demands Fee
    by Roger Jollie on Wednesday April 25, 2007 @ 09:05 PM
    Wow! I went through this same type of problem with Dr. Notes! I work in the IT department for a largish Health Care company. A pair of independent physicians that rented office space in our buildings decided to merge their practices with our company. While renting from us we provided Internet and computer support. I was/am the "Dr. Notes" expert. When it came time to integrate their Dr. Notes data into our EHR (written by our own programmers) Dr. Notes was furious. We had to maintain the Dr. Notes systems but did not pay for support as these were archive only. Well the monthly password expired. Somehow the Administrator password (that I used) got changed. Talk about problems. I contacted Dr. Notes for support, expecting a one time fee of $100 to $250. They started wanting much, much more; $2500. There is a very cheap fix for their password problem but I'd likely get sued if I said what to do. But Dr. Emmett Brown and Marty McFly know the answer.
    [ Reply to this ]

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